Payment & delivery
Delivery is free for all orders over $100. Orders under $100 will be charged $15.
linkThe chances are that your order has already been shipped! You can check the status of your order at any time in your customer account under ‘Orders’.
Orders are generally shipped withing 48 hours during weekdays, provided that:
- The payment for the order has already been made, or payment by invoice has been selected.
- All of the products ordered are in stock in our warehouse.
Please allow additional order preparation time for orders placed over weekend and holidays.
We ask for your understanding should we be unable to ship your items immediately. There are alot of different stages involved in delivering your parcel, which unfortunately means that there is potential for delay.
At the time an order is prepared and ready, a notification will be sent to your provided email address. Once the parcel is collected by New Zealand Couriers, an additional courier email notification will be sent as well, with more information about shipment.
You can get in touch with us via email at support@curaprox.co.nz or via telephone to check the status of your order and ensure it arrives as soon as possible.
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Orders
You can reach our customer service team via email at support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)
Yes, you will receive an automatic confirmation email shortly after you have completed your order.
linkYou can cancel or request changes to existing orders by emailing us on support@curaprox.co.nz. If it is possible from a technical perspective and the order has not yet been processed for shipping, we will be happy to act on your request.
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Warranty & Returns
All of our products have been developed to meet the highest quality standards and have a long service life as a result. However, we only offer warranties for our Curaprox sonic toothbrushes. These warranties last for two years. Warranty needs to be extended at time of purchase. You also have the option of extending the warranty completely free of charge for another year. To do this, simply go to your user account and extend the warranty under ‘Registered products’.
Take advantage of our first-class customer service and extend the warranty on any of our sonic toothbrushes. Warranty needs to be extended at time of purchase. Simply go to Registered products in your user account and register a new product. This will extend the warranty from two years to three.
If you do not yet have a Curaprox user account, then now is the time to get one! To get started, click Sign in in the menu at the top of the web page.
linkPlease inform us of the faulty product as soon as possible using support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)
We will then look into whether we can replace it and tell you what to do next.
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Complaints
Please contact us on support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)
linkWarranty claims can be made in accordance with the legal regulations.
In the case of Curaprox Hydrosonic toothbrushes, you have the right to the rectification of any faults that occur during the statutory warranty period of two years after purchase.
The warranty does not cover damage and faults that occur as a result of incorrect use, handling or storage, incorrect or negligent care and maintenance, over-use or improper repair by a non-authorised service provider.
linkPlease contact us on support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)
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Customer account
Your contact details are stored and automatically filled in for any future orders. Your order history allows you to view all previous orders, re-order them and track the status of your orders.
A customer account also allows you to register your Hydrosonic toothbrush and thus extend your warranty from two years to three.
linkYou can request a new password here. We can also manually reset your password for you if desired.
Please contact us on support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)
We are happy to delete your customer account for you if desired. Please send us an email at support@curaprox.co.nz
If you have placed an order, we are legally required to keep your data for six years after the purchase.
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Newsletter
Subscribe to the Curaprox newsletter to receive the latest updates on the topic of oral care. Curaprox provides information on oral hygiene and exciting new products. For those who love a bargain, we also keep you informed of our best offers and discounts on a regular basis.
linkBy signing up to the Curaprox newsletter, you can stay up to date on the latest competitions, discounts and special offers from Curaprox. When you sign up, you will get access to exclusive vouchers that are only available to our newsletter subscribers
linkYou will receive information and exciting offers once or twice a month. We will also inform you of exclusive special offers and discounts as and when they arise.
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