All of our products have been developed to meet the highest quality standards and have a long service life as a result. However, we only offer warranties for our Curaprox sonic toothbrushes. These warranties last for two years. Warranty needs to be extended at time of purchase. You also have the option of extending the warranty completely free of charge for another year. To do this, simply go to your user account and extend the warranty under ‘Registered products’.

Take advantage of our first-class customer service and extend the warranty on any of our sonic toothbrushes. Warranty needs to be extended at time of purchase. Simply go to Registered products in your user account and register a new product. This will extend the warranty from two years to three. 

If you do not yet have a Curaprox user account, then now is the time to get one! To get started, click Sign in in the menu at the top of the web page.

Please inform us of the faulty product as soon as possible using support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)

We will then look into whether we can replace it and tell you what to do next.

You can return items to Curaprox within 30 days, unopened and in their original packaging. If the item is like new, the purchase price will be refunded to you via the payment method used. It takes around 3–10 working days to process returns once they have been received.

Please contact us on support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)

We will then look into whether we can replace it and tell you what to do next.

You can return products within 30 days from the day on which the items were delivered to you. If 30 days have already passed, please contact our customer service team using the contact form and we will consider your case on an individual basis.

We generally accept returns of any items that are still in their packaging. Unfortunately we are unable to accept returns of hygiene products that have been opened. These include toothbrushes, toothpaste, interdental brushes, soothers, etc.

Please contact us on support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)

We will then check whether the item(s) can be returned and inform you of the next steps to take.

Does our Hydrosonic toothbrush not work for you? You can return it within 30 days of purchase and we will give you your money back.

Please contact us on support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)

We will then inform you of the next steps to take.

You can get in touch with our customer service team via support@curaprox.co.nz or call us at +61 8 7079 3779 Mondays to Fridays 09:00-17:00 ACST time (ACDT)